Question 1

What is BringIt?

Accepted Answer

BringIt connects shoppers who need items from abroad with travelers who can bring them back during their trips. Post a request, receive proposals, and confirm the match that works best for you.

Question 2

How do I sign up?

Accepted Answer

Create an account with your email address. Choose whether you want to start as a Shopper or a Traveler—you can switch modes anytime from your dashboard.

Question 3

Is BringIt free to use?

Accepted Answer

Browsing and creating an account are free. A service fee of 12% applies on each transaction: shoppers pay an extra 12% and travelers have 12% deducted from their reward.

Question 4

How do I create a listing?

Accepted Answer

From your dashboard, select “Create Listing”. Provide item details, add photos, set the pickup and delivery cities, and define the reward offered to the traveler.

Question 5

How do I choose a traveler?

Accepted Answer

Review proposals on your listing, check traveler profiles and reviews, chat for extra details, and confirm the proposal that feels right.

Question 6

When do I pay?

Accepted Answer

Payment happens after you accept a proposal. Funds are held securely until you confirm that the item was delivered.

Question 7

What if I don't receive my item?

Accepted Answer

Contact support immediately. We will investigate, mediate with the traveler, and release funds only when delivery is verified.

Question 8

How do I find items to deliver?

Accepted Answer

Browse listings that match your travel route or use filters to target certain origins, destinations, and rewards.

Question 9

How do I get paid?

Accepted Answer

Connect your Stripe account in Settings › Payments. After the shopper confirms delivery, payouts are initiated and usually arrive within 1–2 business days.

Question 10

What items can I carry?

Accepted Answer

Stick to legal goods that comply with airline and customs regulations. If you are unsure, decline the request and review the relevant import/export guidelines.

Question 11

Do I need to buy the item myself?

Accepted Answer

Yes. Travelers typically purchase the item first and are reimbursed through the platform along with their reward once delivery is confirmed.

Question 12

Is my payment information secure?

Accepted Answer

All payments are processed by Stripe. Card data never touches our servers and is encrypted end-to-end.

Question 13

How long until I receive my payout?

Accepted Answer

Most payouts arrive within 1–2 business days after confirmation. First-time payouts can take up to 7 days depending on Stripe verification.

Question 14

What is the service fee?

Accepted Answer

BringIt collects a 12% fee on both sides to cover secure payments, support, and platform improvements.

Help Center

Getting Started

For Shoppers

For Travelers

Payments & Security

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